Professionalism: A Leadership Retreat (Half-day; can be adapted)
Audience: business owners, leaders, directors
Professionalism is the expression of ethical, competent, confident, respectful, and accountable behavior directed toward a business goal.
Although employees at all levels need to act professionally, the truth is, if the business leaders and top managers don't model it, no one else will.
In this leadership retreat, participants learn, practice, and refine their own understanding of professionalism. Topics include:
• why professionalism is so critical to business success • how to define it in the context of your business • setting a leadership tone • modeling professional communication and work practices • clarifying expectations • finding the balance between formality and informality • setting appropriate boundaries
Coaching Skills for Managers (Half-day; can be adapted)
Audience: upper and middle managers
The higher your position, the more vital your "people skills" become. Managing is more than just getting the job done. The most effective managers enable their staff to develop and grow. In this interactive training, participants learn to effectively motivate, encourage, and bring out the best in people. Participants learn how to:
• understand what coaching is and when to use it • model what they seek in staff • establish expectations and consequences • encourage accountability in staff • keep track of what staff are doing, without micro-managing • give clear feedback • partner with staff to solve problems
From Staff to Supervisor (Half-day; can be adapted)
Audience: new supervisors
Many people, when thrust into a supervisory role, are given little training in how to manage. And when yesterday's peers become today's staff, the transition can be very awkward. In this interactive training, participants learn practical techniques for making the transition. Participants learn how to:
• understand and communicate their new role • establish authority with former peers • maintain professional and personal boundaries • clarify roles and responsibilities • set expectations • find the balance between authority and rapport • give effective feedback