MANAGEMENT ACADEMY
Effective management is rarely intuitive; rather, it is a learned skill that requires training
and practice. The transition from staff to supervisor is one of the biggest challenges in
an employee's career, one that requires not only working differently, but thinking
differently.
Through a monthly series of practical, interactive, skill-building trainings, I support staff
and supervisors in developing their leadership strengths in a safe and cohesive setting.
Session One: Transitioning from Staff to Supervisor
Participants will gain an understanding of the mental leap from worker to supervisor.
They will understand their new role from their own perspective and that of their
manager, peers and staff. Topics include establishing authority and credibility with
former peers, communicating effectively with staff, and maintaining appropriate
boundaries.
Session Two: Establishing Expectations and Giving Effective Feedback
Participants will increase their effectiveness in the two critical tools that ensure high
performance: setting clear expectations and providing effective feedback. They will learn
how to clarify roles and responsibilities, provide effective positive and corrective
feedback in speech, writing, and email, and practice writing and delivering performance
reviews.
Session Three: Managing Employee Conflicts
Participants will identify their personal biases towards conflict and how these can affect
their success in mediating employee conflicts. They will learn the primary causes of
conflict in the workplace, how to prevent petty problems from escalating, how to
respond to conflict from staff members directed at them, and when (and when not!) to
intervene in employee conflicts.
Session Four: Facilitating Effective Staff Meetings
Participants will learn to determine why, when, and how often to schedule staff
meetings, how to develop a clear agenda, use the staff meeting as a forum for
communicating a vision, keep the meeting focused, encourage participation, manage
time effectively, enable people to reach decisions, and facilitate different personalities
and dynamics with grace.
Session Five: Review
We will review the lessons from the four previous sessions in the context of the “big
picture” of working with a team, that is, how the best supervisors get the best results,
both in productivity and job-satisfaction. We will also brainstorm solutions to specific
challenges that individual participants bring to this session.